How to Control the Quality of Our Parts?
● Deep-rooted Top 1 Business Principle – Sustainable Development
To be 100% loyal to this principle, no any counterfeit nor any parts in poor quality will be delivered to any Customer intentionally.
● Control the Origins of All Sources – Traceability
Only source from reliable channels which have formal traceability and warranty. Never take risks to get “cheaper” from unknown sources.
● Strict Inspection – IQC
We trust people but we trust more on our inspection procedures and test equipment. All the parts will be inspected strictly (packaging, labels, cosmetics, values and functions etc.).
● Avoid Damages During Shipment – Safe Packaging
All the inspected parts will be shipped either with their original packaging from manufacturers or with our standard packaging with full protections.
How to Do In Case Quality Issues happened?
A. Parts delivered, before use for production:
As stated by the provision 7.6 in our Terms and Conditions, Customer shall notify X-Parts Way of any defect, in writing, within the warranty period and within fourteen (14) days from the day the defect became known or should have become known to the Customer. If possible, Customer please notify us of any defect or issue within the shortest time after parts delivered and checked.
To help us to verify the issue and detect root cause, please send descriptions for defects along with relevant pictures or videos. Then we will do root cause investigation and analysis, take corrective actions and discuss solutions with Customer to resolve the issue.
B. Issues found during production:
Parts passed IQC, but issues were found upon or during production. Please stop the production, and report the problems to us with detailed descriptions and pictures or videos.
Then we will do root cause investigation and analysis, take corrective actions and discuss solutions with Customer to resolve the issue.
C. After production, issues found during functional test:
Please stop the process, and report the problems to us with detailed descriptions and pictures or videos.
Then we will do root cause investigation and analysis, take corrective actions and discuss solutions with Customer to resolve the issue.
D. Issues found during the work of finished products:
Please stop selling the products, and report the problems to us with detailed descriptions and pictures or videos.
Then we will do root cause investigation and analysis, take corrective actions and discuss solutions with Customer to resolve the issue.
Warranty Policy
● Warranty Period
Warranty period for electronic components, spare parts and accessories is 6 (six) months; for some parts the warranty shall extend to 12 (twelve) months as per the conditions from manufacturers.
● All the quality issues submitted within the above warranty period and confirmed the root cause is from our side, we will arrange replacements (in stock) or refund (out of stock).
● Situations below will not be covered by our warranty:
1. Out of warranty.
2. Wrong parts chosen by Customer. Usually we will check the descriptions and specifications with the part number in Customer’s BOM, but we are not liable to detect and correct the errors made by Customer. We do purchase as per the manufacturer’s part number; if no PN, we will take the descriptions and specifications as reference or confirm with Customer.
3. Problems caused by a third party (Customer’s other contract manufacturers, Customer’s terminal customer etc.)
4. Please refer to provision 7.10 in our Terms and Conditions, issues due to errors or lack of information in production files/documentation or design defects in the construction cannot be accepted.
5. Please refer to provision 7.12 in our Terms and Conditions.
6. Please refer to provision 7.13 in our Terms and Conditions.
7. Any issues caused by Force Majeure, please refer to provision 9.1 in our Terms and Conditions.
Limitation of Warranty
1. X-Parts Way shall not in any event be liable for any special, indirect, incidental or consequential damages, including but not limited to loss of sales or business, loss of profit, loss of use or goodwill, incurred by the Customer or any direct or indirect Customer of the Customer, regardless of whether such party has been previously advised of the possibility of such damages.
2. X-Parts Way’s liability under any order is under all circumstances limited to the purchase price paid by Customer under such order.
RMA (Return Merchandise Authorization) Policy and Guidelines
● Any merchandises returned without confirmation with us in written will not be accepted.
● Acceptance of the return or not is at our discretion. But we prefer to have good communications with Customer and seek for fair solutions together.
● For a confirmed quality issue of our responsibility (or to be further evaluated) and confirmed necessary return, we will follow the next steps to finalize the RMA and warranty procedures:
1. X-Parts Way acknowledge our problems; we will generate a RMA ID in our system and send it to Customer.
2. Customer please ensure the returned merchandises be packed and labeled in their original packaging and labeling, the RMA ID should be obviously visible either outside or inside of the packaging. (Package without RMA ID may not get our attention or be returned back to the sender; package without proper packaging might get damaged during transportation, X-Parts Way will not be liable to the damages caused by Customer’s improper packaging.)
3. Please share a tracking number after shipping the RMA package.
4. X-Parts Way will do further investigation and analysis after receiving the package.
5. Customer will get replacement for new parts (in stock) or credit memo / refund (out of stock).
6. Customer confirmed the new parts correct and acceptable.
7. RMA closed.
When you have any questions or issues about our products or services, please contact with your sales engineer at the first place or write to service@xpartsway.com, your cases will be processed as soon as we can.
Please refer to our Terms and Conditions for more details.